Effective and last updated September 13, 2026

Privacy Policy

This Privacy Policy explains how Smooth Plumbing LLC ("Smooth Plumbing," "we," "us," or "our") collects, uses, and protects information when you visit smoothplumbingfl.com, submit a service request, use our client portal, or communicate with us by phone, text, or email.

Information we collect

We collect information you provide, such as your name, email address, phone number, service or billing address, plumbing and property details, photos or videos you submit, messages, and appointment preferences. Our business records may include estimates, invoices, payment status, service history, and communication preferences or consent records. Please provide only information needed for your request and avoid submitting sensitive financial or identification information through general forms or messages.

Our website and hosting providers may process technical information such as your IP address, browser and device information, requested pages, and access times to deliver and secure the website. The site also records limited interaction events, such as page views, phone-link clicks, and service-request or form interactions. These events are designed to avoid collecting form-field contents.

How we use information

We use information to respond to inquiries, prepare estimates, schedule and perform plumbing services, provide appointment and project updates, manage invoices and payments, maintain service and warranty records, provide customer support, improve our website, prevent misuse, and meet legal and recordkeeping obligations. Where you have given any required consent, we may send communications about our own services. You can opt out of promotional communications at any time.

No sale or sharing for marketing or lead generation

We do not sell or share consumer personal information, including phone numbers, with third parties or affiliates for marketing, promotional purposes, or lead generation. We do not rent customer lists or authorize service providers to use customer information for their own marketing or lead generation.

Mobile information, text messaging opt-in data, and consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not shared with third parties except the messaging providers, aggregators, and carriers necessary to deliver and administer our text messaging service. These protections apply to the disclosures described below.

Service providers and other necessary disclosures

We may disclose information reasonably necessary to providers that help us deliver requested services and operate our business, including customer management, scheduling, communications, payment processing, website hosting, security, and professional accounting or legal support. These disclosures are for providing services on our behalf, not for the recipient's own marketing or lead generation.

Our website request form and linked client portal use BlueSuite. Information you submit through these tools is processed to manage your request and customer relationship. Payment providers process payment details through their systems. These providers may also have privacy notices explaining their handling of information.

We may disclose information when required by law, a valid legal process, or to protect rights, safety, and security, and as necessary for permits or other obligations associated with your requested work. These disclosures do not permit marketing or lead-generation use of your information.

Text messages and your choices

If you opt in to text messages from Smooth Plumbing, messages may include responses to inquiries, scheduling and appointment reminders, service updates, estimates, invoices, and customer support. Promotional texts, if offered, require the applicable consent. Providing a phone number or viewing this policy does not by itself constitute consent to promotional text messages. Consent to marketing messages is not a condition of purchasing services.

Message frequency varies based on your requests and service activity. Message and data rates may apply. Reply STOP to opt out of text messages at any time. You may receive a final confirmation of your opt-out. Reply HELP for assistance, or contact us at 239-888-7667 or info@smoothplumbingfl.com. After opting out, you can contact us by phone or email for service assistance. Message delivery is not guaranteed, and carriers are not liable for delayed or undelivered messages.

Cookies, embedded services, and external links

Our website and embedded services may use cookies or similar technologies to support functionality, security, and usage measurement. You can manage cookies through your browser settings; restricting them may affect forms or other features. Embedded tools and external websites may receive technical information when you use or load them and operate under their own privacy notices.

Links to financing providers, including Wisetack and HFS Financial, and to social media or other external websites take you to independent services. Information you submit directly to those services is governed by their privacy policies. Smooth Plumbing does not determine financing approval, rates, terms, or funding.

Retention and security

We retain personal information only as reasonably necessary for the purposes described in this policy, including service, accounting, warranty, dispute resolution, consent records, and legal obligations. Retention periods vary with the type of record and applicable requirements. We use reasonable administrative, technical, and organizational safeguards to protect information. No electronic storage or transmission method can be guaranteed completely secure.

Privacy requests and communication preferences

You may contact us to request access to, correction of, or deletion of personal information we hold about you, or to update communication preferences. Depending on applicable law, you may have additional privacy rights. We may need to verify your identity before fulfilling a request and may retain records required for legal obligations or legitimate ongoing service needs. We will respond as required by applicable law. To stop promotional emails, use any unsubscribe option provided or contact us directly.

Children's privacy

Our website and services are intended for adults seeking plumbing services, not children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can address it and delete it as appropriate.

Policy updates

We may update this policy as our services or practices change. The updated policy will be posted on this page with a revised date. Where required, we will provide additional notice or obtain consent before a material change applies.

Contact Smooth Plumbing

For privacy questions or requests, contact Smooth Plumbing LLC at info@smoothplumbingfl.com or 239-888-7667.